Refund policy

Returns and refunds

This policy covers orders placed on this website. If something is wrong with an order, write to us before you send anything back, so that we can give you a return reference and the correct address.

Return window

You can return an unworn item within 30 days of delivery. Write to support@northstarwear.shop from the address used on the order, with the order number and a sentence about what is wrong. We answer within two business days. Items must come back with the original tags still attached.

Right of withdrawal

Because we sell to consumers in the European Union, you also have the statutory right to withdraw from a distance purchase within 14 days of receiving the goods, without giving a reason. The 30-day window above is longer than the statutory period and does not remove any right you have under it. To withdraw, send us a clear statement by email before the period runs out; the item has to be posted back within 14 days of that statement.

Condition of the item

Send it back in the condition it arrived in: unworn, unwashed, with the tags, belt or spare button it came with, and in the original packaging where you still have it. We cannot accept a return on a garment that has been worn beyond a fitting, washed, altered or marked with perfume, deodorant or make-up.

Return shipping

Return postage is paid by the buyer unless the item arrived damaged or we sent the wrong one. Use a tracked service: a return that goes missing in the post cannot be refunded. Keep the receipt until the refund has cleared.

Refunds

Once the parcel reaches our Thale address we inspect it within three business days and refund to the original payment method. Banks usually show the credit within 5 to 10 business days after that. Standard outward postage is refunded only where the fault was ours or where you exercised the right of withdrawal inside 14 days.

Faulty items

If a seam opens, a knit pills through in the first weeks or a zip fails, send us a short description and a photograph of the fault first. Where we can we replace the garment; where a replacement is not available we refund it. Do not post a faulty item before you have spoken to us.

PATRICK MITTMANN
Unter dem Mühlenberg 417
06502 Thale
Germany
Email: support@northstarwear.shop
Phone: +49 3947 77943